MK/IO Community and Support

For more generalized questions please visit our MK/IO FAQ

    • Knowledge Base

    • MK/IO

      Articles relating to MediaKinds MK/IO solution.
    • Recent Articles

    • How to migrate from Azure Media Services to MK/IO

    • How to use DRM to playback MK/IO assets encrypted

      Intro Currently, MK/IO solution supports only MediaKind's DRM solution as the unique provider of DRM encryption keys. External 3PP Key Management System solutions will be considered. In MK/IO there are the following groups of encryptions: 1. ...
    • Updating Azure SAS Token for Asset Storage

      You have created a storage account in MK/IO by linking your Azure blob storage, linked a container and processed assets. However once the SAS token expires to the storage account, these assets will not be accessible until you edit/update the Storage ...
    • How to find MK/IO Customer ID and Subscription ID

      This article will describe the step by step on how to find the Customer ID and Subscription ID Below are the instructions to find the customer id: Login to the MK/IO portal https://app.io.mediakind.com Choose your subscription. Open setting and click ...
    • How to use MK/IO APIs - step by step

      This article will describe the step by step on how to use MKIO APIs documented here: https://docs.io.mediakind.com/reference/the-mediakind-api As you already know, you can use APIs to automate the process of different tasks, in MKIO world they can be ...
    • Popular Articles

    • How to use MK/IO APIs - step by step

      This article will describe the step by step on how to use MKIO APIs documented here: https://docs.io.mediakind.com/reference/the-mediakind-api As you already know, you can use APIs to automate the process of different tasks, in MKIO world they can be ...
    • Add Users to Existing Subscription

      As an admin of MK/IO application you may want to add additional users to your subscription. To do this have the user must first log into https://app.io.mediakind.com first. The user would see this screen, as expected as they have not been added to ...
    • How to add storage account in MK/IO

      In this article, we will describe the steps to follow when you need to add the storage account, hosting all your AMS assets, in MK/IO. 2 main steps will happen: 1. Get your Storage Account access information: Follow the Step1 instructions of this ...
    • How to use DRM to playback MK/IO assets encrypted

      Intro Currently, MK/IO solution supports only MediaKind's DRM solution as the unique provider of DRM encryption keys. External 3PP Key Management System solutions will be considered. In MK/IO there are the following groups of encryptions: 1. ...
    • Unable to access the MK/IO dashboard after subscribing - You can't sign in here with a personal account.

      When attempting to log into the MK/IO subscription there is an error: "You can't sign in here with a personal account. Use your work or school account instead." Access to the MK/IO service is only enabled for Work accounts that are in an Azure Active ...

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