Add Users to Existing Subscription
As an admin of MK/IO application you may want to add additional users to your subscription. To do this have the user must first log into https://app.io.mediakind.com
The user would see this screen, as expected as they have not been added to the subscription yet:
From there the administrator can open the subscription and select Manage Subscription from the Dashboard:
Then they would have select the Users tab:
From this page the administrator can add the user, using the email the user originally signed in with, to the subscription and chose your permission level:
Remember if they user has not logged in before trying to add them to the subscription it will fail when they are attempted to be added. They must log in first.
Subscription is Pending Approval
When a Subscription is created and you log into your MK/IO subscription you see your subscription is still pending as such: When a subscription is opened it requires to go through an approval process prior to activation, to ensure that the purchasing ...
How to add storage account in MK/IO
In this article, we will describe the steps to follow when you need to add the storage account, hosting all your AMS assets, in MK/IO. 2 main steps will happen: 1. Get your Storage Account access information: Follow the Step1 instructions of this ...
How to find MK/IO Customer ID and Subscription ID
This article will describe the step by step on how to find the Customer ID and Subscription ID Below are the instructions to find the customer id: Login to the MK/IO portal https://app.io.mediakind.com Choose your subscription. Open setting and click ...
Generating HTTP Archive format (HAR) file for browser network requests troubleshooting
This article explains how to generate HAR file from developer tools of major browsers for troubleshooting network requests. A HAR file includes users browser history with contents of cookies, downloaded pages, personal data, passwords and other ...
Unable to access the MK/IO dashboard after subscribing - You can't sign in here with a personal account.
When attempting to log into the MK/IO subscription there is an error: "You can't sign in here with a personal account. Use your work or school account instead." Access to the MK/IO service is only enabled for Work accounts that are in an Azure Active ...